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HELP CENTER

Everything You Need to Know

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.

Horse Stall

WHAT ARE THE PAYMENT OPTIONS?

We accept just about all forms of payment, Visa, MC, AMEX, Discover, PayPal, Zelle, Venmo. If the form of payment you are interested in is not listed here, please send us an inquiry. 

Horse in Stable

WHAT IS YOUR TRIAL PERIOD & RETURN POLICY?

Your trial begins the day you receive the saddle. Please let us know by the end of your 4th-day trial period if you plan to return the saddle. If we do not hear from you by 5:30p CST on the 4th day the saddle is considered sold.

Should you return the saddle you will be refunded within 3-5 business days, less any shipping and saddlery charges (if applicable), which are non-refundable. Should you decide to return the saddle, please return it via a traceable carrier, UPS/FedEx is preferred and please use bubble wrap to wrap the entire saddle for transit. Shipping insurance is required. A damage fee will be assessed if a saddle has been damaged during return transit.

*All returned saddles are subject to a restocking fee of $75.00*

Horse

DO YOU OFFER SADDLE FITTING SERVICES?

Yes! We offer in person saddle fitting services within the states of TX, LA & OK. There is a fitting fee of $130 per horse/rider. For saddle fitting appointments 100+mi radius from my office (75442), there will be an additional $65 travel fee.

Please contact us directly for scheduling and availability.

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